Refund Policy
Returns Policy
Please see below our sections regarding our returns policies.
a) Faulty Product
Fast Auto Parts Australia will provide a replacement part or unit free of charge or refund the purchase price at our discretion for faulty products returned to us within 30 days of purchase date subject to:
• Prior to returning the part or unit, you must contact us by phone or email
• The product having not been damaged or tampered with in any way
• Inspection and/or testing by us of the returned product
• Purchasers are responsible for shipping charges back to us
• Freight must be sent back with a trackable consignment number
b) Wrong Product/Change Of Mind
In the event of a purchaser having ordered the wrong product or changing their mind, Fast Auto Parts Australia will at our discretion generally accept the return of the product and credit the sale price excluding the actual shipping charge plus a restocking fee (this may be more than the original delivery charge incurred at time of order as we subsidise freight charges). The product must be unopened and in a re-sellable condition (has not been fitted to a vehicle). Credits are at the discretion of Fast Auto Parts Australia and are subject to:
• Prior to returning the part or unit, you must contact us by phone or email
• The product being shipped back to us within 7 days of receipt by the Purchaser. The cost of returning the product is the responsibility of the purchaser – we do not accept “receiver pays” shipments.
• The product and its packaging being “as new” when received back by us. We are unable to accept back exhaust systems that have been fitted to a vehicle.
• When sending back a part or unit we advise you to use a freight service that insures & tracks the part – we cannot be held responsible for it until it has been received back by us.
c) Special Orders
In the event that you would like to return a special order, we will not accept your request. Special orders include purchases with products that are made to order. If any the product is faulty please refer to section B for conditions.